Technical Blather: Calling All Google Geeks

I can’t take it anymore, I want my Google Chrome back. Please save my sanity (what little I have left).

I haven’t been able to use my Google Chrome on my new laptop for way too long now and it’s driving me mad. I can use it on the old laptop, I can use it on my phone, and my work computer. And, of course, my little Asus Chromebook. All were signed in to my Google Account and synced, so I know the issue lies with this laptop.

I’m using an HP Omen running Windows 10, not that I think that really matters. At work I have Windows 7 Pro. On the old laptop, I also have Windows 10.

I’ve uninstalled and reinstalled. I’ve checked the firewall. I’ve completely turned off Avast, I’ve tried Canary Chrome, and I’ve uninstalled, rebooted, then deleted every Registry Key that had ‘google’ in it. After a couple of days, I reinstalled it, and still received the same stupid privacy error.

I have tried researching this error, only to find things that have worked for others do not work for me. Plus the solved answers tend to be older than a year. I’ve contacted Google Support, but they don’t care about me as I’ve never had a reply.

I promise you, my date and time are accurate and I have no idea what the date and time being incorrect on a laptop would have to do with a privacy name ID error, but there you have it….

Here’s the KICKER. When I was logged into my Google Account, I could access everything else. The only things I cannot access are Google.Com, Gmail.Com, and I cannot perform any searches on any search engines. I even tried Bing. (Shudder)

I can use my bookmarks to get everywhere I need to go, but when I go to search something and have to do so in a completely different browser that CAN get to Google (explain that one, please) it ramps up my blood pressure. I can also get to Google, Gmail, etc using Edge.


Here is a screenshot:

If you click on this, it should enlarge, but I’m copying and pasting the text for you as well:

Your connection is not private

Attackers might be trying to steal your information from www.google.com (for example, passwords, messages, or credit cards). NET::ERR_CERT_COMMON_NAME_INVALID

Automatically send some system information and page content to Google to help detect dangerous apps and sites. Privacy policy

Under the Advanced link:

www.google.com normally uses encryption to protect your information. When Google Chrome tried to connect to www.google.com this time, the website sent back unusual and incorrect credentials. This may happen when an attacker is trying to pretend to be www.google.com, or a Wi-Fi sign-in screen has interrupted the connection. Your information is still secure because Google Chrome stopped the connection before any data was exchanged.

You cannot visit www.google.com right now because the website uses HSTS. Network errors and attacks are usually temporary, so this page will probably work later. Learn more.


As if that wasn’t insult enough (I have nothing to steal… except maybe this laptop and a lovable cat) clicking on the links for the privacy policy leads me to the same exact error! And so does the link for system information and page content.

Firefox isn’t so bad. It treats me well. It imported all of my bookmarks, but I’m a Google Girl. There may be a reward in this for the person who solves my issue 100%. Meaning, Google Chrome works for at least a week without seeing these issues. Something like a 25$ Amazon Gift Card.

Thanks for listening to my plight. You can use the contact page or comments here for solutions. When I do get it working again, I will update this post so that others who are unable to solve this issue will know what worked for me (and hopefully it will also work for them).

Thank you in advance and have a great day!

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